Media Help FAQ

How do I know if my media help desk ticket has been received?
Question:  How do I know if my media help desk ticket has been received? Answer:  All Media Help Desk requests submitted through the media services de...
Thu, 18 Feb, 2016 at 8:25 AM
My classroom computer is slow, or does not start correctly.
Problem: My classroom computer is slow, or does not start correctly. Answer: All computer & internet problems are handled by the I.T. departm...
Wed, 17 Feb, 2016 at 11:26 AM
The video projector will not turn on.
Problem: The video projector will not turn on. Answer:  The projector might have had a power surge.   Please fill out a support ticket online a...
Wed, 17 Feb, 2016 at 11:27 AM
I need to connect a personal laptop in the classroom.
Problem:  I need to connect a personal laptop in the classroom. Answer:  We discourage connecting a personal computer, as they they may not conne...
Thu, 11 Feb, 2016 at 2:58 PM
My classroom has a document camera, and nothing is showing on video projector screen.
Problem: My classroom has a document camera, and nothing is showing on video projector screen. Answer: If you are in Crabiel Hall, make sure that...
Thu, 11 Feb, 2016 at 2:57 PM
I am trying to play a DVD or VHS tape in the classroom, and the movie is not showing on video projector screen.
Problem:  I am trying to play a DVD or VHS tape in the classroom, and the movie is not showing on video projector screen. Answer:  Press VIDEO bu...
Thu, 11 Feb, 2016 at 2:48 PM
My computer monitor is showing the computer image, but video projector is showing a blue screen.
Problem: My computer monitor is showing the computer image, but video projector is showing a blue screen. Answer: Press COMP button on projector ...
Thu, 11 Feb, 2016 at 2:46 PM
How do I set up an "Art Store" account?
Question: How do I set up an "Art Store" account? Answer: Contact Richard Van Orden. See contact information below. Van Orden, Richard...
Fri, 9 Sep, 2016 at 8:09 AM